Our Saatva Review for 2019 – Are There Valid Complaints Out There?

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Have you dreamed of purchasing a luxury mattress at a fraction of the cost of in-store models?

If the answer is yes, Saatva’s premium beds can make your dreams a reality. The company’s direct-to-consumer model allows them to deliver an exceptional product for less than half the price of similar beds.

Saatva has retailed their innerspring mattresses online since 2010. In addition to their innerspring model, the company sells latex mattresses under the Zenhaven brand and memory foams as Loom & Leaf.

During this Saatva mattress review, we will focus on their flagship Luxury Firm innerspring model and why exactly it ended up being one of our favorite mattress brands (see the full list here).

While the company offers three firmness levels, including Saatva Plush Soft, Luxury Firm, and Firm, Luxury Firm is their best-selling product and has a medium-level firmness that will please sleepers of almost any position.

Read our full breakdown below or check out the summary here.

saatva bed image
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You will love this mattress if you:

  • Want a classic innerspring feel – With more bounce and airflow than other online brands, you will enjoy a traditional feel that is enhanced with lumbar support. In addition, you should sleep on top of instead of deep in it.
  • Want affordable luxury – More eco-friendly materials and high-end durable construction often comes with a luxury price tag to match, but Saatva manages to keep prices down by using an online sales model.
  • Want quality construction – With strong stitching and materials, you will enjoy it for years to come.

You might not like this mattress if you:

  • Like the feel of memory foam – While there is a pillow top, responsiveness is quick and you will not have the sensation of slowly melting into the bed.
  • Want a bed-in-a-box – Saatva is not compressed and shipped in a box delivered to your doorstep, which means you will need to block out a small window of time for their white glove delivery service to arrive. However, the edge strength gained from Saatva’s innerspring model is not often found in compressed boxed models and a big perk to consider when ordering.

Video Review

Construction (Materials & Quality)

Saatva is an innerspring mattress that uses foam to enhance its design.

It is available in a 14.5-inch Premier Luxury or 11.5-inch Custom Slim height. Both options offer the same feel. The Custom Slim size can take advantage of adjustable bases, which the company has available for sale on their website.

The non-removable cover is made of organic cotton and hypoallergenic fibers. A pronounced design in the quilting gets tighter in the lumbar region to provide more support. The top is soft and plush to the touch.

Overall, the construction is highly durable. When pulling at the bed, the stitches stay strong and intact.

At its core, there are multiple layers that help this brand stand out from the competition.

  • The Euro-style pillow top’s 1.25-inch layer of foam is stitched in under the cover, aiding with pressure relief.
  • Below the pillow top, on the center third of the mattress, a unique lumbar area has been created with memory foam. It has a noticeably different feel from the rest of the mattress.
  • Going deeper, the first layer of coils is revealed under a convoluted foam transition layer. There are 884 individually wrapped 4-inch coils in the queen size that create motion isolation and conform to the body.
  • The lower layer of 416 connected coils are 7-inch steel hourglass-shaped support coils. They prevent sagging and provide support. In addition, the coil-on-coil design helps with air circulation and gives the bed a good amount of bounce.
  • The bed’s edges are encased in a sturdy, thick foam (which is also found on its base) to deliver enhanced edge support and make every inch of the surface usable.
bedroom with saatva mattress

saatva layers image

Firmness (Support & Feel)

Most people should find this bed comfortable because it has a medium to medium-firm level of support. A medium-level firmness is comfortable for almost every sleeping position as it balances pressure relief and support, making it an easy choice for couples who need to meet in the middle.

We rated Saatva a 6 on our 10-point firmness scale, with 10 being the firmest. Most buyers choose and rave about the Luxury Firm bed we have reviewed today, but there are Plush Soft and Firm options available.

When pushing straight down into the top, you will feel the soft pillow top before experiencing the cradling and support of the springs beneath. There is a quick response time when removing your hand, which is slightly slower when placing your hand in the lumbar region where the memory foam is stored.

The bed has particularly great reviews from back sleepers. The springs and unique lumbar region work to provide the right amount of support. Hips dip into it slightly to help give back sleepers the proper spine alignment.

There is a slight cradling effect when lying on the mattress. It is easy to move around on and no one should experience feelings of being sucked into the bed.

couple lying on saatva bed

Stomach (belly) sleepers can also be comfortable with this brand. They need adequate support so the back will not arch uncomfortably and fall out of alignment. They will likely find exactly what they need.

Medium-firm beds can be challenging for side sleepers who need medium to soft support due to pressure relief requirement. However, we believe that the Saatva will be satisfactory for most side sleepers.

The innovation in design means that most people, ranging from heavier to lighter, should have their needs met.

Still, the comfort level for each person is different. Significantly lighter side sleepers may need to consider the Plush Soft option in order to have proper alignment. A softer bed will allow sleepers to sink down further, which will not only provide the right alignment but pressure relief as well.

Significantly heavier individuals that sleep on their backs or stomachs may need to consider the Firm bed option for more support so they will not sink down too far. However, there is little risk of bottoming out in this bed.

Motion Transfer

Motion transfer is higher in this bed relative to memory foam beds, which are the best in respect to motion isolation. However, Saatva performs well in this regard when compared to other innerspring mattresses.

While the layer of individually wrapped coils helps to lessen motion transfer, a light sleeper who has a partner may need a different brand.

Edge Support

Saatva blows away a lot of the competition in the area of edge support. This is due to its additional layer of firm foam around the sides that provides superior support.

When sitting on the edge, there is little sinking into the bed when compared to other brands.

When lying on the edge, sleepers are well-supported. There is virtually no difference in lying on the edge of the bed or the center. If you sleep with a partner and need every inch of space, this is a great feature to consider when buying.

Other Considerations

  • Trial Period – 120-day home trial with free mattress removal. There is a $99 transportation cost if returned, which will be deducted from the refund.
  • Free White Glove Delivery – The company will deliver the mattress to your home set up wherever you choose.
  • Warranty – 15-year warranty.
  • CertiPUR-US® CertifiedThis certification means that the brand stays within strict guidelines to ensure environmental and safety standards.
  • Recycled Steel Innersprings
  • Made in the USA
SizeDimensions (inches)Price (w/o discount)
Twin38” x 75” x 14.5”$599
Twin XL38” x 80” x 14.5”$749
Full54” x 75” x 14.5”$999
Queen60” x 80” x 14.5”$1,099
King76” x 80” x 14.5”$1,499
Cali King72” x 84” x 14.5”$1,499

To Conclude


9.5 Total Score
Excellent

Saatva is a luxury mattress at an affordable price! Its mix of quality and comfort makes it perfect for sleepers of nearly every style.

9.5Editor's score
Materials & Quality
9.6
Support & Comfort
9.4
Cooling
9.6
Edge Support
9.4
Trial/Warranty
9.3
Value for Money
9.5
6.9User's score
Materials & Quality
7.2
Support & Comfort
5
Cooling
7.8
Edge Support
7.4
Trial/Warranty
8.8
Value for Money
5.6
Add your review  |  Read reviews and comments

It is easy to see why the Saatva is a high-end luxury mattress. We are impressed by their ability to incorporate features such as extra lumbar and edge support with coil-on-coil construction while staying competitive with pricing.

Similar queen mattress from another brand would cost over $2,000, yet this brand costs $1,099. (For more choices around this price range, check out top brands under $1000.)

If you want a high-quality mattress with a traditional and luxurious feel, you can consider putting Saatva on your shortlist. It will feel like you are sleeping at an expensive hotel every night. We hope that you enjoyed this analysis. For more options, see our other reviews and use the filter option to get specific products listed that suit your needs.

For More Information Check Saatva on the Official Website

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Author: Mark Reddick

When I’m not learning about sleep, you can find me hanging out with my wife and close friends.

I absolutely love entrepreneurship and learning how to improve yourself daily. We only get one life, and I want to make it the best one possible.

I hope that everyone that finds our site takes a new approach to sleep. The world needs to stop thinking about it as something “we just do,” but rather something that allows us “to do every day.”

6 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply
    Diane Beaudet April 18, 2018 at 6:10 pm

    I have tried the luxury firm. Found it too firm. Returned for the Soft. It was too soft. Got the Luxury Firm again but I ordered two twin XL and they sent another King bed. They are very good about exchanges and simply wonderfully polite on the phone. I am not crazy about this mattress but I am tired of shopping so I will keep it for awhile.

  2. Reply
    bill belkengren August 23, 2018 at 12:58 am
    4.8
    Materials & Quality
    100
    Support & Comfort
    100
    Cooling
    90
    Edge Support
    100
    Trial/Warranty
    100
    Value for Money
    90

    Phone salesman assured me delivery men would move my old mattress and remove a mattress and box spring. Delivery did neither, and it was up to me to do my own moving and get rid of mattress and box spring. I was offered $75 and told they would let salesman know not to make promises that company won’t keep.

    + PROS: Good materials, comfortable mattress.
    - CONS: No white glove service. Did not move my current mattress or remove an old mattress and box spring.
  3. Reply
    Sunny December 29, 2018 at 5:53 pm
    2.9
    Materials & Quality
    70
    Support & Comfort
    20
    Cooling
    70
    Edge Support
    70
    Trial/Warranty
    80
    Value for Money
    40

    I am returning my plush soft saatva. I had it for 4 months and it never did soften up. It felt like a medium firm mattress leaning more on the firm side. The company had great customer service and sent a topper but even the foam in the topper was firm. On a whim I dropped by a furniture store and laid on some beds, all of which were much softer and more comfortable than my saatva. I made a purchase and couldn’t be happier about returning that mattress. Last time I order online and spend days reading reviews and researching mattresses. You have to test them out first!

    + PROS: No off gassing at all. Good customer service
    - CONS: The plush soft was not at all soft. Gave me pressure points
  4. Reply
    Brian December 31, 2018 at 8:14 pm
    2.25
    Materials & Quality
    40
    Support & Comfort
    10
    Cooling
    60
    Edge Support
    70
    Trial/Warranty
    80
    Value for Money
    10

    We are returning ours.

    + PROS: Well built bed. Organic Cotton.
    - CONS: It's way too hard. The scale of hardness is incredibly off on this brand. The luxury plush soft is close to a 7 on hardness with 10 being a 3/4 inch piece of plywood. Side sleepers beware! My back went out this morning even sleeping on my back vs. my side. My wife and I have had numbness in joints from the firmness of the bed.
  5. Reply
    Patricia February 1, 2019 at 4:57 pm
    4.9
    Materials & Quality
    100
    Support & Comfort
    100
    Cooling
    90
    Edge Support
    100
    Trial/Warranty
    100
    Value for Money
    100

    We ordered a firm. We sleep very well. Mattress is very comfortable even on my side. I don’t sink into this bed, but stay on top of it. Motion is somewhat isolated and good for partners getting up to visit the bathroom at night. Bed is not hot. I have had Serta which wore out in seven years the 2000 top of the line. Had a Beautyrest that the bedding edge broke and poured over the side which was three years old, very disappointing. We have had this bed since Summer and you can barely tell where we sleep.
    The Edge Support is one of the best I have ever had. You can literally sleep right on the edge and still not have that rolling out feel.
    The bed conforms to your body shape and is very comfortable. One of the best mattresses I have ever had!

    + PROS: Good nights sleep no body ache. Great support. Good motion isolation. Great Edge support.
    - CONS: Can be a little too bouncy if partner kind of bounces into bed. Other than that great.
  6. Reply
    Dianne February 11, 2019 at 4:02 pm
    2.5
    Materials & Quality
    50
    Support & Comfort
    20
    Cooling
    80
    Edge Support
    30
    Trial/Warranty
    80
    Value for Money
    40

    I ordered a luxury firm mattress about 4 years ago and unfortunately just went and bought a brand new mattress. We have a standard metal frame with the center support. The only place for me to sleep on the bed was directly on the center support. The mattress dipped so bad on each side. The customer service was very good.

    + PROS: Customer service and quick delivery
    - CONS: Poor support

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